Senior Lead Analyst Technical Report

Youll own it in our modern Indore/Pune/Bangalore hub.
With hubs in the heart of city centres and tech capitals, things move fast in APAC.
We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe..
What You Bring.
Servicenow Reporting: An exceptional knowledge of the Servicenow reporting functionality..
Servicenow Performance Analytics: A comprehensive knowledge of the Servicenow Performance Analytics functionality..
Servicenow Process Mining: A comprehensive knowledge of the Servicenow Process Mining functionality..
Servicenow Data Architecture: An excellent knowledge of the Servicenow database structure and data architecture..
Servicenow KPIs / Metrics: A good understanding of KPIs, metrics and other Servicenow measurement methodologies..
Report Development: Creating interactive dashboards and reports in Servicenow that provide clear, actionable insights and meet user needs..
Data Analysis: Analysing data to understand trends, patterns, and insights and support colleagues in their reporting design and use..
Communication: Effectively conveying complex data insights in a clear and understandable manner to stakeholders, and able to tailor results into language appropriate for the audience..
Problem Solving: Strong analytical and problem-solving skills with an eye for detail..
Open Minded: A willingness to learn and adapt with a positive attitude to challenges and opportunities..
Detail Minded: These responsibilities require a robust understanding of data reporting, and meticulous attention to detail / aesthetic..
Specialist Skills: Skilled at using the Microsoft environment and tooling suites including Azure Database/Platform knowledge and Power BI Workspace/Gateway administration..
Added Bonus If You Have.
Experience in the IT service industry and especially ITIL.
Experience in development methodology.
Familiarity with use of a wiki for documentation.
Worldpay Values.
Determined You stay open winning, and failing, as one.
Always looking for solutions that add value..
Inclusive You collaborate, encouraging others to perform at their best, always welcoming new perspectives..
Open You work across borders, working with your team to achieve your collective goals..