Configuration Release Analyst Senior

GENERAL DUTIES RESPONSIBILITIES Shares in developing effective configuration management strategies and solutions for existing and new products. Coordinates, facilitates, manages and controls scheduled and approved change windows for product release and infrastructure maintenance windows. Participates in change management reviews and confirmation of changes submitted by associates outside of assigned organization to ensure minimal disruption occurs. Works with all parties to resolve change-related scheduling conflicts according to established practices. Assesses risks and impacts to changes throughout the software development lifecycle ensuring minimal disruption to the organization and other FIS and client organizations. Ensures proper archiving of software application releases. Analyzes the software development lifecycle for process improvements and automation opportunities. Works with development and release management teams to ensure business requirements are defined and solutions accurately designed to meet stated business needs. Administers and supports third party source, version control, build, and distribution tools. Administers and maintains source code repositories stored within software configuration management tools, e.g., CA Software Change Manager (aka Harvest), CA Endeavor, and Microsoft Team Foundation Server). Performs software integration that includes building/compiling source code and documenting software build/compile process. Troubleshoots internal software automation tools and utilities. Assists with testing and implementation aspects of development projects including installation, configuration and customization of internal software and utilities. Assists with troubleshooting interfaces to change control and defect tracking systems. Assist with setting up projects in the version control tool, creating and troubleshooting distributed builds/compiles, as well as training and providing consultation to development teams on how to use supporting tools. Performs application conversion, configuration and release deployment duties. Maintains all internal documentation. Provides assistance and training on source code management processes, procedures and tools. Supports internal customers by responding to help desk calls, performing night on call activities as requested and completing service requests related to version control, software development lifecycle management and build management, distribution and deploy management. Other related duties assigned as needed. EDUCATION REQUIREMENTS Bachelor s degree in computer science or the equivalent combination of education, training, or work experience. GENERAL KNOWLEDGE, SKILLS ABILITIES Considerable knowledge of change and release management principles, procedures and techniques Demonstrated technical aptitude and ability to think and solve problems creatively Proficient troubleshooting skills Ability to effectively collaborate and communicate with others Ability to multi-task, prioritize tasks and quickly adjust in a rapidly changing environment Ability to respond to requests under tight deadlines in a dynamic working environment Must be customer focused, well organized, self-motivated and self-directed Proficient analytic, organization and communication skills Demonstrated understanding of source code management concepts and/or software development lifecycles Familiarity of standards and best practices relevant to the information technology industry, e.g., ITIL, COBIT, CMM) Knowledge of basic problem resolution and escalation practices Knowledge of FIS products and services Knowledge of operating system, security and database software Experience with object oriented and structured programming languages Experience with scripting languages Knowledge of release and configuration management tools, e.g., CA Software Change Manager (fka Harvest), CA Endevor, and Microsoft Team Foundation Server FIS JOB LEVEL DESCRIPTION Career professional role. Highly skilled, demonstrates extensive proficiency. Works under minimal supervision on complex projects with a wide latitude for independent judgment. Acts as a mentor to less experienced peers. This position is responsible for implementing and supporting best practices and procedures in version control, software development lifecycle management, application build management, application distribution and deployment management, and other software configuration management activities. Sets up complex projects in the version control tool, creates and troubleshoots distributed builds/compiles, as well as trains and consults with development teams on how to use the tools. Requires some scripting or coding responsibilities. May be responsible for upgrading or installing new hardware and software components. Typically requires a minimum of five years of experience in information systems and technology as well as specific knowledge of FIS products and environments.

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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