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Premium Employer

FIS

Compare

3.9

based on 5.5k Reviews

223 FIS Jobs

Senior Lead Analyst - Managed Service Change

FIS Global Business Solutions India Pvt. Ltd.

3.9

based on 5.5k Reviews

4-8 years

Bangalore / Bengaluru

1 vacancy

Senior Lead Analyst - Managed Service Change

FIS

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Automation Testing Recruitment Analytical Chemistry Windows System Administration Information Security

+ 4 more

Job Description

About the role:
This role is part of Managed Services team and entails delivery of FIS Data Integrity Manager Reconciliations book of work for Managed Services clients and FIS Derivatives Reconciliations team responsible for on-boarding of new reconciliations, maintenance of existing reconciliations, implementation of client driven changes, platform upgrades, and production platform stability and efficiencies for all the DIM hosted clients.

We are a client facing function, a first line of defense/interface into FIS eco system for our clients - to address Software/Infra issues, understand/clarify product behavior etc.
We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
Our role requirement ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy
We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business

What you will be doing:

Design and implement new changes in partnership with internal stakeholders, change delivery, and client teams. Provide analytical and subject matter expertise into broader strategic initiatives.
Work collaboratively with other teams to identify pain areas, process efficiencies, utilize subject matter expertise to drive automation and deliver efficiencies.
Support UAT testing, conduct thorough regression testing to delivery high quality defect free changes to Production ensuring platform stability.
On-boarding of new reconciliations and maintenance of existing reconciliations adhering to the reconciliations standards laid down in the project
Ensure the reconciliations platform is compliant with all non-discretionary change i.e., mandatory changes, regulatory changes and FIS software & hardware policies.
Leadership & Innovation - Utilize strong subject matter expertise to drive the definition of innovative solutions, both within the organization and the industry.

What you will need:

4 - 8 years of strong reconciliation development experience in all modules of IntelliMatch (Recollector, Admin, Reconciliation).
4 - 8 years of strong database experience in SQL.
Self-starter with good interpersonal skills and a solution driven approach.
Knowledge of IntelliMatch NextGen is desirable
Scripting languages such as POWERSHELL, Windows Batch Scripting will be added advantage.
Working experience with Jira, ServiceNow will be useful.
Extensive experience of software/service solutions delivered on a hosted and managed basis including SQL Server
Knowledge of the financial services marketplace
Reconciliation knowledge
Ability to build and maintain strong Client relationships portraying deep technical and functional expertise
Knowledge of Project Methodology viz. AGILE, Waterfall etc.
Competent in best practice principals of risk, information security and compliance