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232 FIS Jobs
Business Analyst (IVR /contact center)
5-9 years
₹ 5.8 - 11.75L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Business Analyst (IVR /contact center)
FIS
posted 3hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Business Analyst (IVR /contact center) - 5 to 9 yrs-Bangalore/Chennai/Pune
About the team
In-house team focusing on development and customization of IVR applications for Financial Institutions and Banks
What you will be doing
- Plans and coordinates all aspects of technical projects from initiation through delivery.
- Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
- Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
- Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
- Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
- Identifies needed resources for projects, defines and assigns major project roles.
- Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
What you bring:
- 5 to 9yrs Exp Creation of functional requirements based on business/client/end user needs
- Experience in technical writingIdentifies Business strategies, finds solutionsre-engineering of processes/procedures to produce best results
- Experience working on large/complex projects
- Ability to communicate with engineers on requirements and expected outcomes
- Ability to size development/engineering efforts for cost/timelines
- Abiilty to report project status/delays/escalations and other PM functions
- Familiarity with voice components and/or contact center practices/procedures
- Ability to interact with clients/customers in a professional manner
- IVR knowledge of call flows, automation, self serviceCreation of Visio call flows, both detailed and high level based off User interface documentation
- Ability to perform basic troubleshooting on reported issues for supported contact center platforms
What we offer you:
- An exciting opportunity be a part of World s Leading FinTech Product MNC
- To be a part of vibrant team and to build up a career on core banking/payments domain
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step!
Employment Type: Full Time, Permanent
Read full job descriptionFIS Interview Questions & Tips
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What people at FIS are saying
Rating based on 49 Business Analyst
reviews
Anonymous · Finance & Accounting
in Pune
Likes
Work life balance at peak
- Salary - Excellent
+5 more
Dislikes
Appraisals and promotions, grading system
Business Analyst salary at FIS
reported by
373
employees
with 2-12
years exp.
₹5.4
L/yr - ₹21.1
L/yr
27%
more
than the average Business Analyst Salary in India
View more details
What FIS employees are saying about work life
based on 5.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
FIS Benefits
View more benefits
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FIS Bangalore / Bengaluru Office Location
Bengaluru Office
Fidelity Information Services, Second Floor, 8th Rd, Whitefield
Bengaluru
Karnataka 560066
Karnataka 560066
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