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Financial Services Account Associate Specialist
1-2 years
Hyderabad / Secunderabad
1 vacancy
Financial Services Account Associate Specialist
FIS
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
- Manage inbound and outbound calls to clients to obtain information which in not in good order or needs any additional confirmation
- Making courtesy calls to the clients upon their request, once their submitted work request is completed
- Maintain high level of professionalism during calls and focus on positive voice of customers
- Performing quality control activities to ensure quality standards are met.
- Producing template email or written correspondence to customers, when appropriate
- Adhering to all policies procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
- Adhering to all fund/company policies and regulatory controls/requirement
- Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
- Guiding/mentoring peers on less complex processes
- 1 to 2 year call center (Voice Support) Experience
- International call center experience is good to have
- Excellent customer service skills that build high levels of customer satisfaction
- Strong phone, verbal and written communication skills, along with active listening
- Customer focus and adaptability to different personality types
- Demonstrates effective people skills and sensitivities when dealing with others
- Prior calling experience to international (preferably) or domestic clients
- Ability to work both independently and in a team environment
- Transfer Agency domain experience is good to have
- Ready to work in night shift
Employment Type: Full Time, Permanent
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