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225 FIS Jobs

Financial Services Account Associate Specialist

1-2 years

Hyderabad / Secunderabad

1 vacancy

Financial Services Account Associate Specialist

FIS

posted 9d ago

Job Role Insights

Flexible timing

Job Description

  • Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
  • Manage inbound and outbound calls to clients to obtain information which in not in good order or needs any additional confirmation
  • Making courtesy calls to the clients upon their request, once their submitted work request is completed
  • Maintain high level of professionalism during calls and focus on positive voice of customers
  • Performing quality control activities to ensure quality standards are met.
  • Producing template email or written correspondence to customers, when appropriate
  • Adhering to all policies procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
  • Adhering to all fund/company policies and regulatory controls/requirement
  • Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
  • Guiding/mentoring peers on less complex processes
What you bring
  • 1 to 2 year call center (Voice Support) Experience
  • International call center experience is good to have
  • Excellent customer service skills that build high levels of customer satisfaction
  • Strong phone, verbal and written communication skills, along with active listening
  • Customer focus and adaptability to different personality types
  • Demonstrates effective people skills and sensitivities when dealing with others
  • Prior calling experience to international (preferably) or domestic clients
  • Ability to work both independently and in a team environment
  • Transfer Agency domain experience is good to have
  • Ready to work in night shift

Employment Type: Full Time, Permanent

Read full job description

Prepare for Associate Specialist roles with real interview advice

Top FIS Associate Specialist Interview Questions

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What people at FIS are saying

Associate Specialist salary at FIS

reported by 5 employees with 1-12 years exp.
₹2.3 L/yr - ₹11 L/yr
55% less than the average Associate Specialist Salary in India
View more details

What FIS employees are saying about work life

based on 5.5k employees
75%
77%
82%
72%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

FIS Benefits

Work From Home
Health Insurance
Cafeteria
Free Transport
Team Outings
Job Training +6 more
View more benefits

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