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1 LetX Job
Account Manager
LetX
posted 12d ago
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Job Description
Job_Description":"
At vFulfill, we\u2019re not just a B2B platform \u2014 we\u2019re a launchpad for eCommerce dreams. Since 2019, we\u2019ve been empowering global eCommerce entrepreneurs to discover and source winning products, automate operations, and launch successful COD dropshipping and micro-D2C brands in India.
Our mission is simple yet ambitious: to make branded eCommerce in India hassle-free. By eliminating operational headaches, we let our clients focus on what they do best \u2014 growing their businesses.
But what truly sets us apart? Our people. We\u2019re a lean, driven team of 30+ technologists, eCommerce enthusiasts, and operations wizards who believe in the power of AI to revolutionize the way businesses are built.
At vFulfill, we\u2019ve built a culture where we work hard, support each other, and genuinely enjoy what we do. We celebrate creativity, tackle challenges as a team, and never say no to a good laugh (or a great potluck). Pro tip: come hungry, because your teammates cook like they code \u2014 exceptionally well.
Here, you\u2019re not just joining a company \u2014 you\u2019re becoming part of a family that\u2019s shaping the future of eCommerce in India. Together, we\u2019ll create impact, embrace challenges, and build something extraordinary (with a side of amazing food).
Job Summary:
We are looking for a motivated and proactive Account Manager/Customer Growth Specialist to join our Growth Team. In this role, you\u2019ll work closely with eCommerce entrepreneurs and D2C brand owners worldwide to help them scale their businesses. Your primary responsibilities will include ensuring high levels of customer satisfaction, reducing churn, and driving revenue growth through onboarding, customer support, and strategic upselling initiatives.
Requirements
We are looking for a motivated and proactive Account Manager/Customer Growth Specialist to join our Growth Team. In this role, you\u2019ll work closely with eCommerce entrepreneurs and D2C brand owners worldwide to help them scale their businesses. Your primary responsibilities will include ensuring high levels of customer satisfaction, reducing churn, and driving revenue growth through onboarding, customer support, and strategic upselling initiatives.
Requirements
Key Responsibilities:
- Onboard and train customers on effectively using the vFulfill app.
- Address and resolve customer inquiries and escalations promptly.
- Develop and execute strategies to drive conversions, improve retention, and boost upselling opportunities.
- Encourage sourcing requests for products from India and China to expand customer offerings.
- Track key performance metrics, including conversion rate, CSAT (Customer Satisfaction Score), churn rate, order volume, revenue growth, and profit margins.
- Communicate platform updates and train customers on new features or changes.
- Suggest innovative products to help customers diversify their portfolios.
- Stay updated on industry trends and competitor activities to identify growth opportunities.
Qualifications:
- Education: Bachelor\u2019s degree in any field.
- Experience: 3 years of experience in Customer success and Account Management, preferably in e-commerce, SaaS, or technology solutions.
Skills/Requirements:
- Experience in managing and personalizing customer experiences.
- Strong leadership and collaboration skills, with the ability to motivate and work well with others.
- Excellent communication and presentation skills, with the ability to multi-task and manage multiple projects efficiently.
- Detail-oriented and focused on achieving strategic goals.
- Proactive mindset with a passion for customer success.
Benefits
- Flexible working hours
- 5-day work week for work-life balance
- Health insurance benefits
- Tenure recognition and awards
- Leave benefits aligned with milestones
- Performance-linked growth opportunities
- Out-of-term appraisals for outstanding contributions
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- Flexible working hours
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Employment Type: Full Time, Permanent
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