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13 Poshmark Jobs
Email Support (Freshers Can apply)
Poshmark
posted 3hr ago
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Job Description
- understands empathy is the key to helping others
- exercises strong problem-solving skills
- showcases endless patience and contagious positive energy
Responsibilities :
- Engage with Poshmark users via email support
- Respond to users in a timely, friendly, and professional manner
- Demonstrate empathy through thoughtful and prompt resolutions for the Community
- Research, troubleshoot, and recommend solutions for open orders and account related issues
- Gather feedback and suggestions from the Community
- Strive to exceed volume and CSAT (customer satisfaction) goals
- Help with side projects and administrative work as needed
6 Months Accomplishments
- Independently handle Tier 1 cases with efficiency and accuracy
- Provide resolutions based on guidelines and policies
- Meet daily case goals on a consistent basis
12+Months Accomplishments
- Navigate Tiers 1 2 cases with ease
- Begin providing mentorship and guidance to new team members and peers
- Begin contributing to team projects
Requirements:
- 0-2 years of equivalent experience; new college graduates are encouraged to apply
- Enthusiastic about community, customer service, and spreading love and kindness
- Endless patience and a positive attitude with the ability to turn a negative into a positive
- Competitive by nature; thrives off the success of a team
- Believes that helping users is crucial to the growth and success of the company
- Strong computer and typing skills
- Exceptional written communication skills with keen attention to detail
Employment Type: Full Time, Permanent
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What people at Poshmark are saying
What Poshmark employees are saying about work life
based on 25 employees
Flexible timing
Monday to Friday
No travel
Poshmark Benefits
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