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220 FIS Jobs

Financial Services Account Associate II

0-3 years

Pune

1 vacancy

Financial Services Account Associate II

FIS

posted 2d ago

Job Description

GENERAL DUTIES & RESPONSIBILITIES
Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution s high-value customers.
Addresses inquiries and performs account maintenance on deposits and money market accounts.
Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals.
Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function.
Interfaces with clients to determine present and future needs and discusses progress toward solutions.
Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs.
Completes banking transactions and identifies opportunities to market bank products to best meet each caller s personal needs.
Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services.
Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings.
Provides referrals to the managing director or relationship manager for new and additional services.
Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys. Participates in follow-up discussions to develop action plans to address concerns.
May participate in business reviews to learn about clients strategic direction as well as gain a good understanding of the products and services offerings.
Other related duties assigned as needed.

EDUCATION REQUIREMENTS

GENERAL KNOWLEDGE, SKILLS & ABILITIES

FIS JOB LEVEL DESCRIPTION
Developing support level role, typically requires general education (not a degree) or vocational/on the job training. Follows established procedures and receives detailed instruction on new work.

Employment Type: Full Time, Permanent

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Q1. What are the first concepts of Object-Oriented Programming (OOP), the SOLID principles, and their implementation? Additionally, can you expl ... read more
Q2. What is empathy and how to deal with the customer if customer irritate with your service?
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What people at FIS are saying

3.7
 Rating based on 5 Accounts Associate reviews

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Overall everything is good here

  • Salary - Good
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Accounts Associate salary at FIS

reported by 19 employees with 1-4 years exp.
₹3 L/yr - ₹6 L/yr
52% more than the average Accounts Associate Salary in India
View more details

What FIS employees are saying about work life

based on 5.5k employees
75%
77%
82%
72%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

FIS Benefits

Work From Home
Health Insurance
Cafeteria
Free Transport
Team Outings
Job Training +6 more
View more benefits

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FIS Pune Office Location

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Pune Office
FIS, Westend Center One, Next to Reliance Mart, Wireless Colony, Aundh Pune
Maharashtra 411007

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