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First Advantage

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3.8

based on 644 Reviews

Video summary

22 First Advantage Jobs

Concierge Specialist

First Advantage

3.8

based on 644 Reviews

5-10 years

Remote

1 vacancy

Concierge Specialist

First Advantage

posted 10d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Entry Software Configuration Management Salesforce MS Office Client Servicing Agile Coaching

+ 4 more

Job Description

Be the dedicated point of contact for a client and their candidates needing assistance on Drug and Occupational Health screening requests
Understand candidate needs and provide them with tailored solutions by researching and calling collection sites and clinics
Facilitate calls, send emails, texts, or use Salesforce to answer all internal/external inquiries
Register applicants for appropriate services and ensure successful completion of those services.
Data entry of laboratory results, physical examinations and breath alcohol tests
Troubleshooting technical issues related to drug order fulfillment and operations

What You May Need to be Successful:

Customer focused attitude and mentality with attention to details
Advanced computer skills (Microsoft Office Suite, Internet Searches, Database Lookups)
Excellent time management and organizational skills to handle multiple priorities
accuracy
The ability to manage multiple priorities using time management and organization skills
The skills to work independently to follow directions as established by company or customer
Are energetic, self-motivated, and detail-oriented
Collaborative team player, comfortable working with diverse individuals both locally and remotely
Willingness to work overtime when needed.

Additional Skills and Knowledge

High School Diploma or GED required. Preferred: Associate degree in a related field or 2 years of relevant work experience
Have 1-year Client Service/Support experience
Proficient in reading, writing, and speaking English
Reliable and punctual, with a strong work ethic

Why First Advantage is Your Next Big Career Move:

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include: