Academic Counsellor

Job Description:
Career Counsellor will be a member of the primary contact team for students, professionals,
entrepreneurs and other clients interested and will be responsible for assisting themover the phone and directly.

Major Responsibilities:
1. Should be the first and important point of contact for the students/ clients over telephone
enquiry or direct enquiry

2. Handle inbound and outbound calls completely

3. Document all calls, messages, and other contact information according to standard
operating procedures (Update CRM on daily basis) including and especially all incoming
enquiries.

4. Follow up customer calls where necessary

5. Upsell products and services

6. Complete call logs and reports

7. Manage and communicate effectively the course details orother details required in the case
of references/leads/clients passed on by top management as part of administrative work.

8. Contribute, participate and perform ad hoc activities as and when required for the growth
and success of the organization as a whole