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Finovace Group

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18 Finovace Group Jobs

IT Network Services Assistant

Finovest Group

2-4 years

Ernakulam

Finovace Group

posted 8d ago

Job Role Insights

Key skills for the job

Pharmacy Customer Service Computer Networking Linux Administration Linux System Administration IT Support

+ 7 more

Job Description

About The
Role :

Key Responsibilities:

Technical Support:Provide first-level support for hardware and software issues, assisting users with troubleshooting and problem resolution.

System Maintenance:Assist in the installation, configuration, and maintenance of computer systems and peripherals.

User Management:Help manage user accounts, permissions, and access controls in various systems.

Documentation:Maintain accurate records of IT inventory, software licenses, and user documentation.

Training:Assist in training staff on new software and technologies, ensuring they have the necessary skills to use IT resources effectively.

Network Support:Support network maintenance and troubleshooting, including connectivity issues and basic network configurations.

Backup and Recovery:Help with data backup processes and recovery procedures to ensure data integrity.

Security Compliance:Assist in implementing security protocols and monitoring systems for compliance with policies.

Requirements

Qualifications:

Education:Bachelor's degree in Computer Science, Information Technology, or a related field is preferred; relevant certifications can be beneficial.

Experience:3-5 years experience in IT support or a related role.

Skills:Strong problem-solving skills, good communication abilities, and a basic understanding of computer systems and networks.

Preferred Skills:

Familiarity with operating systems (Windows, macOS, Linux) and common software applications.

Basic knowledge of networking concepts and troubleshooting.

Customer service experience is a plus.

Work Environment:

Typically a fulltime role in an office setting, with potential for remote support.

May require occasional afterhours work to address urgent technical issues.

Requirements

Experience from similar profile

Employment Type: Full Time, Permanent

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