EUC and Cloud Support Analyst (Azure AZ-7OO Certified )

Role & responsibilities

• Delivery and effective management of resilient IT infrastructure an EUC cloud technologies required to operate the business. IT infrastructure refers to
• Managements of the businesss Cloud, Virtual & Physical infrastructure environments such as Azure/O365 tenants, physical and virtual firewalls, routers and switches.
• Secure connectivity to the Internet, third party service providers and external workers
• All IT related hardware, such as servers, workstations, laptops, printers and scanners
• Server and desktop operating systems configured and secured with Microsoft Azure technologies such as Intune and Azure AIP
• Other software platforms, such as database platforms, web servers and load balancers
• All telephony related services, call centre technology and reporting, and unified communication cloud technologies
• Workplace collaboration tools
• Installation and ongoing management of appropriate technologies to support the businesss objectives
• Manage the licencing of all company software, ensuring the IT platform is appropriately licenced
• Delivery and effective management of security controls as set in the Information Security Policy, and the operation of security technologies and controls required by the business to mitigate IT risks. Security operations to include but not limited to
• Identity management, authentication and authorisation to network resources
• Malware protection
• Deployment of security patches and KRI reporting of estate patch coverage
• Firewall configuration
• Email and cloud protection technologies such as data loss prevention tools, spam filtering tools and cloud access security brokers
• Conduct simulated phishing campaigns to improve threat awareness
• Staff on-boarding and leavers
• Delivery of KPI reporting to support the business in its management of risk
• Work closely with the Information Security Team to identify, evaluate and implement appropriate security technologies that align with industry best practice
• Engage in continuity planning to allow the business to recover from serious IT incidents
• Plan for various IT disaster scenarios and ensure that plans are in place to recover from such incidents.
• Regularly test and rehearse responses and recovery from IT scenarios.
• Assistance with managing the IT budgets and controlling IT spend