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Technical Support Engineer (Snow, Sql, US Shift)
3-6 years
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer (Snow, Sql, US Shift)
FIS
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Acts as focal point for incident review and escalation if necessary.
- Supports a computer operations environment that meets all service level agreements, e.g., US time availability, response time parameters, etc. and availability targets. Works across a wide array of application lines and engages various levels of management to ensure service call is complete while playing the ticket building role
- Familiar with the ticket building process in technical environment, as the Incident Management process is a key input into the established Change and Problem processes.
- Develops, coordinates and promotes incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.
- Manages and directs technical and functional specialists and computer operations staff in restoration of service during an incident. Acts as liaison between inter or intra-datacenter teams for high severity incidents.
- 3 to 6 yrs of considerable knowledge of Service call experience with various clients
- well versant with ticket building and incident management principles, procedures and techniques
- Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ticket raising in technical services environment
- Strong knowledge of issue resolution and escalation practices, FIS products and services and IT infrastructure
- Ability to apply analysis and creative thinking when solving problems and conflict. Ability to provide acute attention to detail.
- Decision making ability within specified parameters as well as independent and collaborative decision-making skills
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of systematic education and personal development possibilities - FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
- Knowledge of FIS products and services
- Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
Employment Type: Full Time, Permanent
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