AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Fidelis Technology Services
Compare
All Filters
19 Fidelis Technology Services Jobs
Service Desk Supervisor
Fidelis Technology Services
posted 13hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Identify/ articulate a clear problem statement of production issues for resolver groups to act/ respond with appropriate priority.
- Participate in regular discussion forums (scheduled / unscheduled calls) with local & onshore resolver groups to garner appropriate attention on open incidents/ requests.
- Participate in Technical & Management bridges as required.
- Maintain a healthy dialogue with various resolver groups viz. local & onshore infrastructure teams for driving through effective resolution with minimum transactions.
- Establish & maintain a close working rapport with stakeholders from business operations and thus, be naturally approachable to them for issues requiring attention.
- Act as a reliable point of contact for the Service Desk team for issue escalations & non-standard service requests.
- Publish regular communication on incidents to all stakeholders through applicable channels; conduct quality checks on the same.
- Ensure adherence of response/ resolution timelines per SLA.
- Follow-through & monitor ticket flows for critical & ageing issues.
- Conduct quality checks on closed tickets, drive FCR & RCR.
- Ensure due escalation to relevant stakeholders, across local IT/ onshore IT/ local business, as applicable.
- Own from start-to-finish all routine activities viz. Antivirus updates, (inform/ seek permission from the Asset Mgmt Team), upkeep of common devices like printers & other IT accessories.
- Timely review of work orders, seek approval from stake holders & appropriately publish schedule to the business
Employment Type: Full Time, Permanent
Read full job descriptionFidelis Technology Services Interview Questions & Tips
Prepare for Fidelis Technology Services roles with real interview advice
Top Fidelis Technology Services Service Desk Supervisor Interview Questions
What people at Fidelis Technology Services are saying
Service Desk Supervisor salary at Fidelis Technology Services
What Fidelis Technology Services employees are saying about work life
Fidelis Technology Services Benefits
Health Insurance Job Training International Relocation Soft Skill Training 
Compare Fidelis Technology Services with
Team Lease
Quess
Randstad
ManpowerGroup
Kelly Services
Adecco Group
Allegis Group
Gi Group
Iksula
Mafoi Randstad
ITC Infotech
3i Infotech
Sify Technologies
NeoSOFT
Microland
Newgen Software Technologies
Clover Infotech
Sonata Software
Happiest Minds Technologies
Prodapt
Similar Jobs for you
Plant Engineer
2-4 Yrs
₹ 2.25 - 3.25L/yr
Hyderabad / Secunderabad, Bangalore / Bengaluru
