Engineer- Customer service support

Position Summary:

The purpose of the role is to provide support to the service engineers in machine problems and installation.  Ensure all technical support to the field.

Work Youll Do:

• Provide support to field service engineers for breakdown calls, machine problems, feature-option working procedure, software downloading, processing problem, etc.
• Coordination with design for special feature requirement, software modification, feature modification, mechanical-hydraulic modification through ERN (Engineering Request Note)
• Provide field support for machine installation for Injection molding.
• Provide Shop floor support for run off of machines at time of heavy workload in production
• Support mold trial of Injection molding machine
• Provide on-site support for installation or trouble shooting as & when required.
• Field Support & Co-ordination for Tools & Manpower from shopfloor for special job
• FSL support, Field Issue Monitoring, Co-ordination & Resolution through support from Design, Assembly & Quality.
• History Folder & Machine Data Maintenance.
• Preparation of Management reports related Customer Support
• Data preparation, MIS, and data entry into ERP system
• Quality/Vendor Data Support
• Field Complaint Flash
• Technical Service Bulletin
• Technical support for After Market : support spares department for all technical support requirement pertaining to obsolete parts like cylinders.

Team:- This role will be a part of Customer support Team.

Basic Qualifications:-

Completed full time Diploma / B.Tech in Mechanical / Electronics / Electrical / Plastics

Experience :  4 to 5 Years in injection Molding Manufacturing company.