It Support Engineer

Provide IT support all users and Departments across Fernandez Foundation, maintain accurate records and uphold the professional standards through continuous education and development. He/ She will maintain high standards of professionalism as outlined in the code of Fernandez Foundation professional conduct.

Principal Accountabilities

Technical Support

• Quality of communication with the customers
• Timely and accurate compilation of all the issues and problems faced by the users
• Timely and effective redressal of all the bugs/issues faced by the users.

Vendor Support

• Timely and effective interaction with the vendors ensuring quality of services from them
• Interacting with external vendors for technical support and warrantees.

Client Satisfaction (Internal/External)

• Accurate complication of all the issues and timely redressal of the same
• Adherence to response time standards
• Quality of solutions/services offered.

Quality process -Compliance and Improvement

• Adherence to Schedule
• QMS compliance (maintenance of quality records etc) and improvements suggested
• Quality of documentation as per QMS standards.

Interpersonal Skills

• Listening skills, comprehended and open communication
• Response to feedback
• Achievement of results through cooperation with other people
• Participation in teams
• Ability to work within cross functional team
• Ability to build rapport with others.

Self Development

• Initiative taken for self learning
• Extent of Self Development in the identified areas

Job Requirements

Professional / Educational Qualifications - Graduate

Skills & Knowledge

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)

Special Job Related Requirements( Job Specifications)

• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• A keen eye for detail

Perks and benefits

Statutory Benefits and Health Insurance