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48 FedEx Express Jobs

Operation Support Agent

0-5 years

₹ 3.75 - 4.5L/yr

New Delhi

14 vacancies

Operation Support Agent

FedEx Express

posted 17d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

  • Ensuring that customers' urgent packages get to the right place, on time • Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries • Checking and investigating failed shipments deliveries or collections when needed; prioritizing and reallocating any failed deliveries for the next day delivery • Entering data into our in-house tracking system • Running clear and effective communication and collaboration with the team, your manager, and other operations stations • Adhering to FedEx processes, procedures and controls, and regulatory requirements

Preferred candidate profile

  • Good communication and social skills • Ability to work in a fast-paced environment with strict timelines • Ability to manage own time effectively with attention to detail
  • Excellent systems knowledge and in preparing reports
  • Good on Ms-Excel

Perks and benefits


  • Training to get you started and on-the-job learning opportunities • Extensive learning resources to further develop your skills and knowledge • Tuition Assistance Program • Employee Assistance Program for you and your family in difficult life situations • Employee reduced-rate shipping • Great career opportunities • FedEx is one of the worlds most admired companies and trusted brands year after year

Employment Type: Full Time, Permanent

Read full job description

FedEx Express Interview Questions & Tips

Prepare for FedEx Express roles with real interview advice

Top FedEx Express Operation Support Agent Interview Questions

Q1. FedEx express technology work
Q2. In a situation where your team is not getting a proper result with existing approach your team uses, how would you try to fix it?
Q3. Situational awareness questions: How would you resolve a conflict in Scrum?
View all 29 questions

What people at FedEx Express are saying

3.9
 Rating based on 30 Operation Support Agent reviews

Likes

PSP culture company, peoples service profit

  • Company culture - Good
Dislikes

Also like because company is carrying his employees

  • Salary - Bad
  • +2 more
Read 30 Operation Support Agent reviews

Operation Support Agent salary at FedEx Express

reported by 64 employees with 2-10 years exp.
₹2 L/yr - ₹4 L/yr
10% more than the average Operation Support Agent Salary in India
View more details

What FedEx Express employees are saying about work life

based on 1.2k employees
62%
42%
51%
96%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

FedEx Express Benefits

Job Training
Health Insurance
Soft Skill Training
Education Assistance
Free Transport
Work From Home +6 more
View more benefits

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