Operation Support Agent

Role & responsibilities

• Ensuring that customers' urgent packages get to the right place, on time • Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries • Checking and investigating failed shipments deliveries or collections when needed; prioritizing and reallocating any failed deliveries for the next day delivery • Entering data into our in-house tracking system • Running clear and effective communication and collaboration with the team, your manager, and other operations stations • Adhering to FedEx processes, procedures and controls, and regulatory requirements

Preferred candidate profile

• Good communication and social skills • Ability to work in a fast-paced environment with strict timelines • Ability to manage own time effectively with attention to detail
• Excellent systems knowledge and in preparing reports
• Good on Ms-Excel
  

Perks and benefits

• Training to get you started and on-the-job learning opportunities • Extensive learning resources to further develop your skills and knowledge • Tuition Assistance Program • Employee Assistance Program for you and your family in difficult life situations • Employee reduced-rate shipping • Great career opportunities • FedEx is one of the worlds most admired companies and trusted brands year after year