Specialist - Inside Sales & CRM Management (3-5 yrs)

About the Role:

- We are seeking a highly motivated and results-oriented Inside Sales & CRM Specialist to join our dynamic sales team.

- In this role, you will be responsible for handling inbound sales inquiries, providing exceptional customer service, and managing our CRM system to optimize sales and customer relationships.

- You will play a crucial role in driving lead conversion and ensuring customer satisfaction.

Key Responsibilities:

Inbound Sales:

Lead Qualification & Conversion:

- Handle inbound inquiries from potential clients via phone, email, and chat.

- Qualify leads based on their needs and potential value.

- Provide timely and informative responses to inquiries, addressing customer concerns and questions effectively.

- Guide potential customers through the sales process and build strong relationships.

- Achieve and exceed sales targets and key performance indicators (KPIs).

Customer Service:

- Provide excellent customer service by addressing customer inquiries and resolving issues promptly and efficiently.

- Ensure customer satisfaction and loyalty through exceptional interactions.

Sales Process Optimization:

- Collaborate with the sales and marketing teams to develop and implement effective lead handling processes.

- Identify and implement strategies to improve lead conversion rates and customer satisfaction.

CRM Management:

CRM Administration:

- Lead the administration of our CRM system (Zoho, Salesforce, HubSpot).

- Ensure data accuracy, completeness, and consistency within the CRM.

- Customize CRM workflows, automation rules, and reporting features to support sales and marketing efforts.

CRM Training & Support:

- Train and support the sales team on CRM best practices and usage.

- Provide ongoing support and guidance to the sales team on CRM-related issues.

Data Analysis & Reporting:

- Analyze CRM data to identify trends, identify areas for improvement, and track key performance indicators.

- Generate reports and dashboards to monitor sales performance and customer engagement.

Qualifications:

Essential:

- Bachelor's/master's degree in Business Administration, Marketing, or a related field.

- 3+ years of experience in inbound sales, customer service, or CRM management.

- Proficiency in CRM tools (Zoho, Salesforce, HubSpot).

- Excellent communication and interpersonal skills, both written and verbal.

- Strong customer service orientation and a focus on customer.