Business Analyst (UiPath)

FCM India, a subsidiary of Flight Centre Travel Group (FCTG), is one of the largest and most trusted travel management companies globally. Leveraging advanced technology and expert knowledge, FCM delivers personalized business travel experiences. As leaders in the travel tech space, we provide innovative solutions through FCM Consulting and FCM Meetings & Events.

About the Role:

We are looking for an experienced Senior Business Analyst with expertise in UiPath to join our Digital Center of Excellence (COE). The ideal candidate will have strong experience in process analysis, automation strategy, and stakeholder management to deliver impactful automation solutions. This position requires a deep understanding of UiPath capabilities and a proven ability to drive automation initiatives from inception to deployment.

Key Responsibilities:

Process Analysis and Documentation:

• Collaborate with business stakeholders to identify, analyze, and prioritize automation opportunities.
• Conduct detailed process assessments, documenting current-state workflows, pain points, and areas for improvement.
• Design future-state process maps and RPA solutions using UiPaths capabilities.

Requirements Gathering and Solution Design:

• Elicit and document business requirements, functional specifications, and acceptance criteria for automation projects.
• Work closely with technical teams to design scalable and efficient automation solutions.
• Ensure alignment between business needs and UiPath platform features.

Project Delivery:

• Act as the primary liaison between business teams and RPA developers throughout the project lifecycle.
• Coordinate User Acceptance Testing (UAT) and support deployment activities.
• Monitor and report on project progress, addressing issues promptly to ensure timely delivery.

Governance and Best Practices:

• Assist in developing and adhering to RPA governance frameworks, standards, and best practices.
• Contribute to the COE knowledge base by creating and maintaining documentation, templates, and guidelines.
• Champion continuous improvement initiatives to optimize automation processes and outcomes.

Stakeholder Engagement:

• Build strong relationships with business units to promote RPA adoption and innovation.
• Conduct training and workshops to educate stakeholders on automation capabilities and best practices.

Required Qualifications

Experience:

• Minimum 5+ years as a Business Analyst.
• At least 3 years in RPA and UiPath implementations.

Education:

• Bachelors degree in Business, Computer Science, or a related field.

Certifications:

• UiPath Business Analyst or RPA Developer certifications (preferred).

Skills and Competencies:

• Strong analytical skills with a proven track record in process optimization.
• In-depth knowledge of UiPath Studio, Orchestrator, and other UiPath tools.
• Proficiency in documenting workflows using tools like Microsoft Visio, Lucidchart, or equivalent.
• Excellent communication and presentation skills, able to engage both technical and non-technical stakeholders.
• Familiarity with Agile methodologies and tools (e.g., Jira, Confluence).
• Experience in ROI calculation and benefit realization for automation projects.

Preferred Skills:

• Experience in developing Process Design Documents (PDD) and Solution Design Documents (SDD).
• Exposure to AI and machine learning integrations within RPA projects.
• Knowledge of change management principles to support organizational transformation.

Why Join FCM India?

At FCM India, you will be part of a growing team thats shaping the future of business travel with cutting-edge technology. You’ll have the opportunity to work in a dynamic, collaborative environment with global exposure and career development opportunities.

If this role excites you, and you're ready to help us drive the future of automation in the travel industry, we would love to hear from you!