FatakPay Digital - Business & Growth Manager - Personal Loans (3-6 yrs)

Company Description:

FatakPay is a FinTech company based in Mumbai, focused on providing quick and convenient credit access during financial emergencies.

The company guarantees a transparent transaction experience without interest fees or hidden charges.

FatakPay is driving the FinTech revolution in India by creating powerful products and technology platforms to enhance employee welfare experiences.

Role Description:

- This is a full-time on-site role for a Business & Growth Manager Personal Loans at FatakPay in Mumbai.

- The role involves managing day-to-day business operations, driving growth strategies, overseeing personal loan products, and collaborating with various teams to enhance customer experiences.

- Manage product segment, drive and track customer value proposition.

- Product Pricing and usage analytics.

- Product P&L.

- Product features, offering, cross-selling, up-selling strategies.

- Understanding and bundling 3rd party products and services.

- Engage with internal teams for product positioning.

- Competitor benchmarking.

- Referral programs, customer engagement and retention.

- Product Management, product roll-out and coordination.

- Manage all product collaterals & customer engaging properties such as customer statements etc.

- Manage all the processes related to value prop delivery and fulfilment.

- Manage customer communication throughout the customer journey and create delighters for the customer through assertive communication.

- Create and manage customer communication channels like SMS, Email, Whatsapp, IVR and mobile app notifications.

- Track and identify features utilisation and drive higher feature penetration.

Create & manage product utilisation dashboards.

Publish reports of product depth & feature penetration to senior stakeholders.

- Engage with a partner to identify opportunities to introduce new features through competition benchmarking.

- Have cross-functional engagement with internal & external stakeholders to drive product development and higher product usage.

- Drive internal governance processes for launching any product, method etc.

Qualifications:

- Analytical Skills and Sales expertise.

- Strong Communication and Project Management abilities.

- Experience in Analytics.

- Proven track record in sales and business development.

- Demonstrated ability to drive growth and meet targets.

- BE / B.Tech.(Premier/Tier I), MBA (Premier/Tier I) with total work experience of 3+ years preferably in Fintech.

- Excellent academic background and records.