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193 Fashion TV Jobs

Tellecaller (Immediate joining/Multilingual/Mumbai based)

1-3 years

Mumbai

1 vacancy

Tellecaller (Immediate joining/Multilingual/Mumbai based)

Fashion TV

posted 1hr ago

Job Role Insights

Fixed timing

Job Description

Telecaller Job Description
Overview
The role of a Telecaller is pivotal in enhancing the customer engagement and sales strategies of our organization. As a Telecaller, you will be responsible for reaching out to potential customers, particularly in a multilingual setup. Your effective communication skills will ensure a positive connection with clients, fostering trust and loyalty. The importance of this role cannot be understated; you will serve as the first point of contact for many customers, thus representing the brands image and values. Your and customer service, sales skills, and problem-solving abilities will enable you to gather valuable insights about customer needs while providing essential information about our products and services. This immediate-joining opportunity based in Mumbai requires a dynamic individual ready to contribute to organizational success by maximizing customer outreach and engagement.
Key Responsibilities
  • Make outbound calls to potential customers and engage them effectively.
  • Present and promote products or services over the phone.
  • Handle customer inquiries by providing accurate information.
  • Maintain records of customer interactions and update the CRM system.
  • Identify customer needs and suggest appropriate services.
  • Follow up on leads and conduct research to identify potential customers.
  • Assist in resolving customer complaints or queries efficiently.
  • Achieve or exceed set sales targets on a monthly basis.
  • Maintain a positive, empathetic, and professional attitude towards customers.
  • Collaborate with team members to share insights and improve services.
  • Schedule appointments for our sales team as needed.
  • Stay informed about product details and updates.
  • Utilize scripts and call structures while maintaining flexibility.
  • Participate in training sessions to improve calling techniques.
  • Report on call outcomes and insights to management.
Required Qualifications
  • High school diploma or equivalent; additional qualifications in sales or marketing preferred.
  • Proven experience in a telecalling or customer support role.
  • Fluency in multiple languages is a must (e.g., Hindi, English, Marathi).
  • Strong interpersonal and communication skills.
  • Ability to listen actively and respond appropriately.
  • Proficient in using CRM software and MS Office applications.
  • Excellent negotiation and persuasion skills.
  • Demonstrated ability to handle objections and provide solutions.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Willingness to work flexible hours as required.
  • A positive attitude with a passion for sales and customer service.
  • Ability to thrive in a fast-paced environment.
  • Strong ethical standards and work integrity.
  • Experience in the Mumbai market is advantageous.
  • Immediate availability for joining is essential.

Employment Type: Full Time, Permanent

Read full job description

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Fashion TV Benefits

Job Training
Soft Skill Training
Team Outings
Education Assistance
Work From Home
International Relocation +6 more
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