Documentation Specialist

What we do?

At Facilio, we're pioneers in the B2B proptech space, dedicated to modernizing property operations with our cutting-edge SaaS platform

With our Series B funding of $35 million from top investors like Accel, Dragoneer, and Tiger, we're well on our way to bringing the SaaS revolution to the global enterprise real estate industry.

As a company, we are a passionate crew of SaaS enthusiasts

We don't blend in, we break barriers, stay true, and triumph together! As a team, we embody a high-agency mindset, always driven to smash stretch goals and bring our vision to life

We have a globally distributed workforce and have our offices across New York City, Dubai, Chennai, Singapore, and Sydney.

About the Role

We are seeking a self-driven Senior Documentation Specialist to take complete ownership of our product documentation and enablement for Facilios products

In this role, you will work independently to ensure that Facilios documentation is clear, accurate, and empowers our customers to get the most out of our platform

You will collaborate with key stakeholders across product, engineering, and customer success to deliver a seamless knowledge experience.

This is an individual contributor role for someone who thrives in a fast-paced SaaS environment and is passionate about making complex information simple and actionable.

What you'll own?

Own the development and delivery of Facilios product documentation; drive the overall structure, content, and delivery of Facilios documentation ensuring accuracy, clarity, and up-to-date information.

Create product guides, FAQs, and other user-friendly materials that simplify complex concepts and improve user experience.

Partner with product managers, engineers, UX teams, and customer success to gather insights, improve content quality, and align documentation with real-world use cases.

Work closely with engineering teams and leadership to improve/ enhance the documentation system, to enhance the documentation and release processes.

Establish metrics to track the effectiveness of your content

Use feedback and analytics to drive ongoing improvements to documentation, making it more user-centric and impactful.

What makes you a good fit?

6 to 8 years of experience in knowledge management, technical writing, or product documentation, ideally in a SaaS environment.

Strong expertise in developing product enablement content that improves customer experience and product adoption.

Exceptional written communication skills with the ability to distill complex information into simple, actionable content.

Self-starter with a proactive approach, capable of driving projects independently and taking ownership from start to finish.

Familiarity with documentation tools and best practices for content lifecycle management.

Ability to collaborate cross-functionally and align documentation efforts with business goals.

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