Team Lead-Voice/Blended (Customer Service Mandatory)

Only on paper Team Leads can Apply

Completely work from office-Rotational + Night Shifts

Age Criteria of 35 years and below.

Why do we want to hire Senior Team Manager (Team Lead)):-

Just imagine when you are a customer and need help. The first thought each individual may get is to

call the customer care, because there is someone who is really a specialist and also keen in solving

your query. As a Senior Team Manager (Team Lead) you would be involved in strategizing and

setting the UMDS experience for your team to meet the required metrics. Overseeing the day- to day

operations run smoothly by delegating the tasks aptly. Being a growing organization, we are

extremely tech oriented and believe in maximum automation. Hence your role would also involve

extensive working on MS Suite. With your high leadership and communication skills you would

resolve the queries of your team and the customers whenever required. You would also partner with

the other teams to ensure seamless support to the business unit.

Candidate Requirements:-

We are looking out for someone who can come onboard to play this very critical and

Collaborative role. Following is the background we are looking for:-

• As a Senior Team Manager (Team Lead) the individual should have a high leadership stint in

managing small to medium sized teams

• An analytical person with an experience of 3 years, who understands the business and can

make quick decisions

• Understands prioritization of work and who ensures a high level of coaching is provided to

the team.

The Rebel Culture:

Finally, but most importantly, Rebel is not a usual workplace. The following slides will give you a

sense of our culture, how Rebel conducts itself and who will fit into the company. Please go through it

before you make up your mind. Its not everyones cup of tea.

https://www.slideshare.net/JaydeepBarman/culture-rebel