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3 Novartis Expert Jobs
Engagement Services Expert
2-4 years
Hyderabad / Secunderabad
1 vacancy
Engagement Services Expert
Novartis
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About the role:
The purpose of this role is to serve as the first point of contact for employees, managers and P&O community in regards to P&O related topics, fostering a positive customer experience by employing a problem-solving approach and maintaining frequent, courteous and empathetic communication.
As part of the PS&S Engagement Services team, this role supports customer queries and processes as per the Novartis Service Catalogue.
This role is to proactively address issues and minimize queries through analysis of Performance Indicators and surveys, continuous improvement, knowledge management and customer education.
The purpose of this role is to serve as the first point of contact for employees, managers and P&O community in regards to P&O related topics, fostering a positive customer experience by employing a problem-solving approach and maintaining frequent, courteous and empathetic communication.
As part of the PS&S Engagement Services team, this role supports customer queries and processes as per the Novartis Service Catalogue.
This role is to proactively address issues and minimize queries through analysis of Performance Indicators and surveys, continuous improvement, knowledge management and customer education.
About the Role
Your responsibilities include, but not limited to:
- Provide rapid, high quality and accurate response/support to all PO related queries .
- Take ownership for queries and be responsible for case opening and closing (end to end) , serve as the first and final point of contact for the customer.
- Guide and act as a consulting partner for PO processes and systems related queries .
- Contribute to enhancement of work instructions based on QA f indings and process modifications .
- C ontribute to articles, maintain and sustain the Knowledge Repository for countries in scope.
- Gather and monitor CSAT, feedback and surveys to drive continuous improvement for customer satisfaction.
- Engage in regular monthly project activities .
- E nsure compliance in line with Data Privac y , Protection guidelines and other relevant legislation.
- Provide support for transformation and technology initiatives . Partner with PO at location or country level as applicable.
- M eet shift requirements defined by the supporting country. Support the training of new colleagues.
Minimum requirements :
- Bachelor s degree in HR / Business Administration or related field
- Minimum 2 years experience in HR Services/Payroll processes (or similar service providing organizations)
- Proficiency in Engli sh , spoken and written. Fluency in an additional regional language is a plus
- 1+ years experience with SAP, WorkDay , Success Factors or other Workforce System s
- Experience with ticketing management systems
Desired Skill:
- Proficiency in use of Microsoft Office; advanced Excel skills is an advantage
- Work experience in virtual/remote teams is a plus
Employment Type: Full Time, Permanent
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People are getting interviews through
(based on 101 Novartis interviews)
Job Portal
Referral
Company Website
Campus Placement
Recruitment Consultant
Walkin
33%
20%
14%
10%
3%
2%
18% candidates got the interview through other sources.
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What Expert at Novartis are saying
Rating based on 2 Expert
reviews
Anonymous · Pharmaceutical & Biotechnology
in Hyderabad/Secunderabad
Likes
Salary, learning
Dislikes
Promotion and growth, skills, connected
Read 2 reviewsExpert salary at Novartis
reported by
10
employees
with 2-14
years exp.
₹11.9
L/yr - ₹18.4
L/yr
10%
more
than the average Expert Salary in India
View more details
What Novartis employees are saying about work life
based on 1.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Novartis Benefits
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