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35 IntouchCX Expert Jobs

Salesforce Expert

5-10 years

Panch Mahals

1 vacancy

Salesforce Expert

IntouchCX

posted 1mon ago

Job Role Insights

Fixed timing

Job Description

About the Job

Reporting to the Vice President of Digital Solutions, the Salesforce Expert is responsible for being the technical expert and lead on supporting the varied needs of our clients' use of Salesforce.


The ideal candidate should already have the necessary certifications to fulfill vendor partner requirements from Salesforce. In addition to the Salesforce expertise, the selected candidate must also be engaging, creative, curious, a self-starter and, from time to time, able to engage with clients directly.

As Salesforce Expert, You Will

  • Be responsible for being the technical expert on various aspects of Salesforce set-up and configuration from a client perspective
  • Provide advisory leadership in our solutions approach to solving client requirement that depend on Salesforce
  • Create and manage a master project plan, including management of project progress, scope, budget and timelines
  • Manage the work we take on to support and/or configure client systems on time and within established budget(s)
  • Manage our Partner Vendor certifications by staying up to date on the relevant certifications we need to support our partner status and client needs
  • Provide expertise on Salesforce AI and Automation tools
  • Facilitate and/or create knowledge transfer materials so clients can self-support when necessary
  • Partner with departmental leaders, and key stakeholders, in the maintenance of an enterprise organizational structure that remains consistent across the HCM and other related technology
  • Support relationship with Salesforce account executive globally (does not need to be the main point of contact)
  • Assess business needs of IntouchCX generally and advise on ongoing certification needs

As Salesforce Expert, You Have

  • Advanced degree, with preference for technology, ideally Information Systems and/or Business Management
  • Minimum of 5 years of experience with Salesforce
  • Asset would be completed/current Service Cloud and Experience Cloud certifications (among others)
  • Equivalent project lead experience (minimum 3 years)
  • Previous experience with change management or business transformation projects
  • Previous experience with projects involving integrations, workflow automation, and solutions involving multiple systems
  • Experience as a Business Analyst an asset
  • Experience managing relationships internal and external, including helping navigate through barriers and aid in solutions
  • Experience working in a team capacity on various projects
  • Skilled in technology coupled with business acumen to deliver complex solutions
  • Able to work independently as well as on a team
  • Hands-on experience leading Salesforce implementation projects
  • Various level 2 certifications that allow us to gain Vendor Partner status immediately
  • Practiced in interacting with clients
  • Exceptional analytical and problem-solving skills
  • Strong technical management and support skills, specifically able to work with end users to identify and resolve business issues in an innovative manner

Employment Type: Full Time, Permanent

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What Expert at IntouchCX are saying

What IntouchCX employees are saying about work life

based on 1.9k employees
52%
65%
69%
55%
Strict timing
Rotational Shift
No travel
Night Shift
View more insights

IntouchCX Benefits

Submitted by Company
Health Insurance
Job Training
Submitted by Employees
Free Transport
Job Training
Work From Home
Soft Skill Training
Cafeteria
Health Insurance +6 more
View more benefits

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IntouchCX Hyderabad / Secunderabad Office Location

View all
Hyderabad/Secunderabad Office
4th & 5th Floor, Maximus Towers 2A RahejaMindspace IT Park, Hitech City Madhapur, Hyderabad Telangana, India – 500081 Hyderabad/Secunderabad
500081

Salesforce Expert

5-10 Yrs

Panch Mahals

1mon ago·via naukri.com

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