System Analyst III -Customer Experience

Global Service center (GSC) is hiring a System Analyst who will be part of SAFe systems team that assists in building and supporting the Agile development environment.

A systems analyst works as a liaison among stakeholders to elicit, analyze, communicate validate requirements specifications for changes to information systems. The systems analyst understands problems opportunities in the context of the requirements the systems implement solutions that enable the organization to achieve its goals.

Roles and Responsibilities

• Analyzing and evaluating existing systems to identify the areas for improvement
• Identifying and defining system requirements through meetings and consultations with stakeholders
• Coordinating and implementing system changes and upgrades
• Testing and maintaining systems to ensure that they are working properly and efficiently
• Developing and maintaining documentation for systems
• Providing technical guidance and training to users
• Perform analysis on business/system requirements and technical specifications
• Produce a test plan, run, and validate all relevant outputs to verify program logic
• Review and evaluate incoming work requests.
• Meet aggressive goals for project deliverables and completion by using best practices for project management

• Participate in team demos, reviews and retrospectives with an eye toward continuous improvement.
• Support to groom Team Backlog and provide functional and technical clarification for story development.

Desired Qualifications

• 10-15 years of experience in System Analyst.
• Excellent analytical skills.
• Deep understanding of applications, database structures, data files, and data relationships