Associate Configuration Administrator

Summary

• The User and Endpoint Systems (UES) Collaboration team manages several of Expeditors cloud-based collaboration technologies, including SharePoint, OneDrive, Azure DevOps, ServiceNow, Power Platform, and Microsoft Purview.
• As a UES Configuration Administrator, you will be responsible for the administration and support of our ServiceNows ITAM/ITSM platform, with the opportunity to expand into other technologies we are responsible for.
• Your primary focus will be the administration and support of Service Now and could extend your support to other team for its integration.
• You need to be constantly on the lookout for opportunities to improve our Infrastructure in ways that support development team autonomy. You take pride in your excellent customer service.
• You work well in a team environment and know how to bring out the best in your colleagues.

Key Responsibilities

• Collaboration as a member of a highly motivated and agile team.
• Oversee the ongoing care and support of ServiceNow's Configuration Management Database (CMDB).
• Ensure the accuracy and integrity of CMDB data, including regular audits and updates.
• Administer and configure ServiceNow IT Asset Management (ITAM) and IT Service Management (ITSM) modules.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Create and maintain internal technical documentation.
• Triage and resolve incidents, troubleshoot issues and outages, and fulfill requests
• Collaborate as a member of a highly motivated and agile team.

Qualifications

Minimum Qualifications

• Experience in IT administration, specifically with ServiceNow’s ITAM/ ITSM platform.
• Proven experience in managing and maintaining ServiceNow's Configuration Management Database (CMDB)
• Proficiency in administering and configuring ServiceNow ITAM, ITSM, and/or similar modules.
• Strong understanding of CMDB best practices, data models, and relationships.
• Strong understanding of ITIL processes and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Desired Qualifications

• Experience with scripting languages such as JavaScript, PowerShell, or Python.
• Advanced knowledge of ServiceNow CMDB and its integration with other ITSM processes.
• Hold ServiceNow certifications (eg. ITIL Practitioner, ITIL Intermediate, Implementation Specialist, etc).
• Experience in a similar role within a large enterprise environment.
• Knowledge of Azure and M365 cloud-based services and platforms.

Reporting Structure

• Team Manager, Information Services.