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28 Exotel Jobs
Site Reliability Operations -3"> Site Reliability Operations -3
Exotel
·
4-6 years
Bangalore / Bengaluru
1 vacancy
Site Reliability Operations -3"> Site Reliability Operations -3
Exotel
posted 6d ago
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Flexible timing
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Job Description
About Us
Exotel is one of Asias largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to improve how companies look at customer communication. Read our growth story here .
SRO @ Exotel The SRO (Site Reliability Operations) team manages the setup/expansions of Exotel s production Infrastructure in managed data centres ( DCs) at multiple locations. The SRO team also makes sure that our DCs are up and running all the time.
Infrastructure includes Linux services, Linux cloud servers, Linux bare-metal servers, Network devices, internet leased lines, telephone lines, telephony hardware etc.
This team provides 24/7 coverage and support and is responsible for monitoring, reporting, troubleshooting, resolving, and escalating any Production infrastructure-related issues. This includes incidents where a Network infrastructure or a Carrier may experience issues. It also involves identifying, troubleshooting, and resolving issues with systems and applications reported through monitoring systems or trouble tickets.
We as a team love to increase the efficiency and speed of execution by constantly automating the regular activities.
- Design Manage complex large-scale Data Center infrastructures. (e.g. Servers / Network / Security / vendors / software upgrades, patches, hotfixes ) per business requirement.
- Drive automation strategies and deployment processes following SDLC processes
- Automate systems administration-related solutions for various project and operational needs
- Monitor and react to security-related incidents as necessary and involve required stakeholders for short-term and long-term solutions.
- Lead drive root cause analysis efforts across multiple infrastructure layers( OS/ Network/App)
- Provide on-call and out-of-hours support for business-critical services.
- Troubleshoot issues in detail whenever there is a failure with any component - Server/Monitoring/Service related issues following a solid data-driven approach while arriving at the hypothesis. Drive implement short-term and long-term solutions.
- Administer monitoring services such as Grafana, Nagios, Prometheus and custom-scripts
- Explore and implement the latest technologies to improve the stability, security, efficiency, and scalability of the environment
- Drive initiatives to reduce TAT, and MTTR for existing processes and practices
- Perform benchmarking exercises for different system components
- Drive initiatives to improve the stability, security, efficiency, and scalability of the environment
- Mentor juniors in the team
- [Must Have] 4-6 years of strong hands-on working knowledge of RHEL/CentOS/Ubuntu in an enterprise environment good understanding of the design and configuration of UNIX/Linux systems.
- [Must Have] Hands-on experience with Orchestration/Configuration Management tools (e.g. Ansible, Chef, or Puppet) and CI/CD tools like Jenkins.
- [Must Have] 4-6 years experience in supporting and managing a large number of complex multi-server, multi-vendor, multi-technology infrastructures.
- [Must Have] 4-6 years of experience in leading projects from technical design through to delivery.
- [Must Have] Hands-on experience with one or more scripting languages (e.g. Bash, Python)
- [Must Have] Strong in Computer Science fundamentals and strong exploratory skills for exploring new-age technologies
- [Must Have] Exposure to a few of the following: Logging (Rsyslog), Monitoring frameworks (Prometheus, Nagios), Linux Security, Databases - MySQL/SQL
- [Must Have] A "SRE" mindset. You own what you will set up manage.
- 4+ years of hands-on experience in setting up and managing physical data centre environments
- Have experience working in AWS services, VPC, EC2, S3, ELB, RDS, IAM, CloudFront Lambda,and Cloudwatch.
Employment Type: Full Time, Permanent
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What people at Exotel are saying
What Exotel employees are saying about work life
based on 106 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Exotel Benefits
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Site Reliability Operations -3"> Site Reliability Operations -3
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