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Engaged Employer

EXL Service

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3.7

based on 6.8k Reviews

552 EXL Service Jobs

Lead Assistant Manager

EXL Services.com ( I ) Pvt. Ltd.

3.7

based on 6.8k Reviews

7-10 years

₹ 6.4 - 19.8L/yr (AmbitionBox estimate)

Pune

1 vacancy

Lead Assistant Manager

EXL Service

posted 28d ago

Job Role Insights

Flexible timing

Key skills for the job

Project Planning Project Execution Client Engagement

Job Description

Role:

Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting
Support in development of process improvement and innovation strategy for client business
Planning and execution of projects; managing process improvement program for client engagement(s)
Act as business interface for client transformation teams, EXL transformation, technology and operations teams
Build relationships with key business leaders and other stakeholders to drive improvements
Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking
Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB
Support business development; support in RFP, RFI responses from quality perspective
Active participation in client visits, showcasing transformation case-studies
Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; gather client requirements, build QA plan, support migration team for implementation for new client processes and ensure consistent delivery on QA program

Candidate Profile

Minimum 7 years of total work experience in Quality Lead role
US P&C Domain expertise it mandatory
Must have led process improvement / transformation program with significant savings (with at least 3-4 projects led individually)
Must have mentored at least 5 7 GB / BB projects
Must be a Lean Six Sigma Green/Black Belt certified.
Property Insurance domain knowledge
Excellent education pedigree
1. Graduate degree is a must, degree in a quantitative discipline is preferable (Engineering, Statistics etc.)
2. MBA preferred but not essential
Exposure to multiple client environments
Experience of packaging and showcasing capabilities and solutions, especially to senior business leaders
Evidence of problem-solving analytical mindset and comfort with business ambiguity
Excellent oral communication and presentation skills
Superior written communication skills

Employment Type: Full Time, Permanent

Read full job description

EXL Service Interview Questions & Tips

Prepare for EXL Service Lead Assistant Manager roles with real interview advice

People are getting interviews at EXL Service through

(based on 476 EXL Service interviews)

Job Portal

Campus Placement

Walkin

Referral

Company Website

Recruitment Consultant

30%

16%

15%

14%

17% candidates got the interview through other sources.

High Confidence

What people at EXL Service are saying

3.6

Rating based on 211 Lead Assistant Manager reviews

Anonymous · Accounting & Taxation in New Delhi

Likes

This is the worst organisation I ever had in my entire career.

Dislikes

The kinds of skills required for the process company not able to focus on hiring that talent. Inspite of that company focus on cost saving. Treat their employees like a slave.

Read 211 reviews