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14 Exeter Premedia Services Jobs

Product Support - Technical Lead (Saas)

5-6 years

Chennai

1 vacancy

Product Support - Technical Lead (Saas)

Exeter Premedia Services

posted 6mon ago

Job Role Insights

Flexible timing

Job Description

 Leading and managing our Customer Support team with regular 11s and identifying the training needs
 Looking for more technical support person with troubleshooting and product bug fixing experience
 Coaching the team to improve and striving to give our customers the best experience
 Planning and implementing customer support strategy whilst leading by example providing first class customer support
 Brainstorming and implementing process improvements to increase efficiency in customer service operations
 Measure and enhance customer experience with dataled decisions and tracking KPIs
 Coordinating with CSProductEngineering teams to ensure that escalated customer support issues are resolved quickly and efficiently
 Leverage technical support skills including writing scripts and basic bug fixes to assist customers effectively
 
What are we seeking in you
 5 years of experience in Customer Support for a B2B SaaS platform company
 You are obsessed with delivering exceptional customer experiences creating and implementing strategies backed up with metrics
 You understand operational processes and how to build teams and reporting structures
 You have a rapid ability to learn  teach others
 You have strong written and verbal communications
 You have excellent attention to detail alongside the ability  willingness to work quickly
 Technical support experience including scripting and basic bug fixes is a must
 If you have knowledge of XML XSLT SQL Javascript andor experience in publishing domain it would be an added advantage
This is a work from office opportunity and you will be working out of our office in Chennai

Employment Type: Full Time, Permanent

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What people at Exeter Premedia Services are saying

What Exeter Premedia Services employees are saying about work life

based on 24 employees
53%
47%
54%
100%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Exeter Premedia Services Benefits

Cafeteria
Job Training
Work From Home
Soft Skill Training
Child care
Team Outings +6 more
View more benefits

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