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14 Exeter Premedia Services Jobs
Product Support - Technical Lead (Saas)
Exeter Premedia Services
posted 6mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Leading and managing our Customer Support team with regular 11s and identifying the training needs
Looking for more technical support person with troubleshooting and product bug fixing experience
Coaching the team to improve and striving to give our customers the best experience
Planning and implementing customer support strategy whilst leading by example providing first class customer support
Brainstorming and implementing process improvements to increase efficiency in customer service operations
Measure and enhance customer experience with dataled decisions and tracking KPIs
Coordinating with CSProductEngineering teams to ensure that escalated customer support issues are resolved quickly and efficiently
Leverage technical support skills including writing scripts and basic bug fixes to assist customers effectively
What are we seeking in you
5 years of experience in Customer Support for a B2B SaaS platform company
You are obsessed with delivering exceptional customer experiences creating and implementing strategies backed up with metrics
You understand operational processes and how to build teams and reporting structures
You have a rapid ability to learn teach others
You have strong written and verbal communications
You have excellent attention to detail alongside the ability willingness to work quickly
Technical support experience including scripting and basic bug fixes is a must
If you have knowledge of XML XSLT SQL Javascript andor experience in publishing domain it would be an added advantage
This is a work from office opportunity and you will be working out of our office in Chennai
Employment Type: Full Time, Permanent
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What people at Exeter Premedia Services are saying
What Exeter Premedia Services employees are saying about work life
based on 24 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Exeter Premedia Services Benefits
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