Relationship Manager

We are currently hiring for one of our clients based in Mumbai, Maharashtra.

Job brief

• We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. Well rely on you to find ways to outperform our competition and maintain our company's positive image.
• To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
• Ultimately, you'll maintain strong relationships with our companys clients to boost our brand and profits in the long-run.

Responsibilities

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Requirements and skills

• Proven experience as a Client Relationship Manager
• Knowledge of customer relationship management (CRM) practices
• Experience working as a Virtual relationship manager
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mind-set
• BSc/BA in Business Administration or similar field

Experience:

• 2-5 years minimum experience of working in a multinational / Banking / NBFC / Credit Rating organization / M&A / Investment Banking, Consultancy or Research Firms in a Client Relationship, Sales, BD, Key Account Management roles.
• Must have worked in an international / domestic cross functional team. Coordinating and getting the work done.
• Graduate or a Post-Grad with excellent communication (English) skills.
• Smart, Pro-active, Presentable personalities desired.
• Should have good exposure to MS Office tools etc.