Immediate opening For Executive - Insurance & Datamatics, Pondicherry

Key responsibilities

Productivity & Quality

• Educates & trains team members on the process
• Domain and process expertise to guide the team where required
• Manage floor discipline
• Ensure floor attendance, MIS reports & attendance reports
• Run quality checks, ensure proper quality checks, Final and master quality checks are conducted
• Production report & management skill set management, work allocation, SLA adherence, proper TAT, benchmark analysis, team productivity
• Take disciplinary action where necessary and provide relevant feedback to the concerned team member

Teamwork and initiative

• Communicates with team to solve problems and improve the quality of work (Including feedback to below average performers)
• Maintains continuous communication with team members
• Works with team to effectively implement change in process
• Contributes to a positive work environment
• Development of team basis their strengths. Makes an effort to improve job skills and knowledge of team members.
• Contributes to the profitability by making incremental changes to the process / process improvement suggestions

Desired Skills

• Technical / Functional:
• Professional / Domain Knowledge
• Behavioral:
• People Management
• Conflict Management
• Planning and Results Orientation
• Communication and Interpersonal Effectiveness
• Customer Focus

For more information, please contact

04132616966 / 67

kodiezhili.b@datamatics.com