Hiring For HRO - Workday Executive

Job Description

At this level your work will typically focus on delivering quality customer service and continuously improving service delivery.

Core activities and outcomes at this level may include
Investigate and respond to queries through various communication channels as appropriate
Helpdesk: First point of contact for Capita managers and employees for queries.

• Attention to detail and ensure accurate data inputting.
• Ensure personal data is protected at all times
• Good communication skills listen actively, have effective written and verbal communication skills
• Awareness of the wider People Function roles, policies and processes
• Gather data and understand information to be able to respond to a query in full
• Good organizational skills.
• Good customer service skills.
• Work within the SLA and KPI deadlines set.
• Making suggestions for improvement in the processes that the role undertakes

Additional Job Description

• Ability to perform in a high-pressure environment
• Effective time management of priorities and deadlines
• Showing empathy to colleagues who are contacting our service with pay/HR related queries

Location: Vikhroli (Hybrid Working)

Immediate Joiners Required

Please share resume on: veronica.monteiro@capita.com