Agent - Telesales

Reports to: Team Lead- Telesales

• You will be responsible for generating sales and meeting sales targets through outbound and inbound calls. You will be involved in reaching out to potential customers via an accessible database, understand their needs and present suitable products or services to customers based on their needs. You should ensure a positive customer experience. This role requires strong communication skills, persistence, and a positive attitude.

Key Responsibilities:

• Conduct outbound calls to prospective customers to introduce and sell the company's products.
• Handle inbound calls from potential customers, addressing inquiries and converting leads into sales.
• Build rapport with customers, understand their needs, and recommend appropriate products based on their needs.
• Provide detailed information about products, including pricing, features, and benefits.
• Follow up on leads generated through marketing campaigns, referrals, and other sources
• Address customer questions, concerns, and objections in a professional and persuasive manner.
• Maintain accurate records of customers in the internal CRM/ database.
• Stay updated on product offerings.
• Consistently meet or exceed daily and monthly targets for call volume and sales, demonstrating a commitment to performance excellence

Your success metrics:

• Sales Conversion Rate: Achieve a sales conversion rate of 45% or higher.
• Call Volume: Make at least 50 no of sales pitches per day.
• Lead Conversion Rate: Convert at least 70% of qualified leads into successful installs.
• Average Handling Time: Maintain an average handle time of 7 min or less for every call.
• Follow up Effectiveness: Convert 35% of follow up calls into sales.

Required Competencies:

• You should have strong negotiation and persuasion skills.
• You should have the proficiency in sales methodologies and techniques.
• You should have the ability to manage inbound and outbound calls effectively to maximize sales opportunities.
• You should have the ability to convey information clearly and effectively through excellent communication interpersonal skills.
• You should possess the ability to influence and convince potential customers to purchase our services.
• You should have the ability to build rapport with the customers by understanding their needs and inquiries.

Work Experience Qualifications : -

• Minimum qualification - 12th. Graduates preferred.
• Freshers can apply/ If experienced: minimum experience of 6 months in a similar role preferred.