IT Program Manager

Project Planning and Management:

• Develop and manage comprehensive project plans, including timelines, budgets, and resource allocation.
• Define clear project goals that align with EverExpanse s business objectives.
• Track project progress and ensure that deadlines, budgets, risks, and quality standards are met.
• Lead projects from inception to completion, ensuring all documentation is properly maintained.
• Create and maintain effective communication strategies to keep stakeholders informed and engaged.
• Manage project changes effectively, ensuring they remain within scope and support project objectives.
• Align offshore teams with project goals, deliverables, and deadlines.
• Maintain clear and regular communication between onshore and offshore teams to ensure smooth project execution.
• Monitor offshore team performance, provide constructive feedback, and address any issues promptly.
• Optimize resource allocation for offshore teams to ensure efficient use of time and talent.
• Ensure offshore teams adhere to project standards, compliance, and quality benchmarks.
• Navigate cultural and time-zone differences to maintain productivity and communication.
• Develop and implement strategies to seamlessly integrate offshore teams into the overall project workflow.

Customer Stakeholder Management:

• Collaborate with customers to understand their needs and ensure project goals are aligned with their expectations.
• Serve as the primary point of contact for all stakeholders, managing expectations and resolving concerns.
• Hold regular meetings with stakeholders to provide updates on project progress and milestones.
• Negotiate project timelines, budgets, and resources to reach mutually beneficial agreements.
• Incorporate stakeholder feedback to make necessary adjustments and ensure satisfaction.
• Maintain open and transparent communication with all stakeholders throughout the project lifecycle.
• Prepare and present detailed project reports to ensure transparency and accountability.
• Lead the execution of project phases, ensuring objectives and deliverables are consistently met.
• Monitor the impact of project activities to ensure alignment with business strategies and goals.
• Ensure project compliance with all relevant regulations and internal policies.
• Manage project costs to keep them within budget while achieving key objectives.
• Evaluate the performance of project teams, offering guidance and feedback to improve outcomes.
• Quickly identify and resolve project issues to minimize disruptions and keep timelines on track.
• Promote continuous improvement by reviewing project outcomes and applying lessons learned to future projects.

Qualifications:

• Proven experience in IT Program Management with a focus on payment technology and solutions.
• Strong understanding of project management methodologies (e.g., Agile,Waterfall).
• Experience in managing offshore teams and overcoming related challenges.
• Excellent communication, leadership, and negotiation skills.
• Ability to manage multiple stakeholders and maintain positive relationships.
• Strong organizational skills with attention to detail and a focus on delivering high-quality results.
• Experience with budget management and financial oversight in large-scale projects.