Customer Support Executive

Communicate with customers to understand their needs and expectations for the event.
Assist customers in the registration process and provide necessary information about the event logistics.
Address customer inquiries and concerns promptly and professionally.
Collaborate with internal teams to coordinate logistics for customer events.
Ensure all necessary materials and resources are prepared and available for the event.
Troubleshoot and resolve any issues that may arise during the event.
Serve as the primary point of contact for customers during events.
Provide on-site support and assistance to ensure a smooth and enjoyable experience.
Address any customer concerns or technical issues promptly.
Gather feedback from customers regarding their event experience.
Document and analyze feedback to identify areas for improvement.
Work with internal teams to implement changes and enhancements based on customer feedback.
Assist customers with technical issues related to event platforms and tools.
Collaborate with the technical support team to troubleshoot and resolve issues.