Technical Lead Quality (Product & Services)

Summary of the Role

The role is responsible for establishing, implementing, and maintaining high-quality standards and assurance processes to deliver superior products and services. This includes regulatory compliance, continuous improvement, and collaboration with internal teams to enhance product quality, delivery, and after-sales processes.

Key Responsibilities:

• Quality Assurance & Compliance: Identify gaps, set quality standards, and ensure compliance with BIS, ISO, and other regulations.
• Process Improvement: Implement SOPs, conduct audits, and improve supplier/vendor quality.
• Product & Service Enhancement: Monitor customer feedback, address complaints, and drive quality improvement plans.
• Leadership & Training: Provide training, manage QA teams, and collaborate with cross-functional teams.
• Reporting & Analysis: Develop and track quality metrics, present MIS reports, and identify risks.
• Stakeholder Collaboration: Work with vendors, suppliers, certification bodies, and senior management.

Required Skills:

• Expertise in quality standards (ISO 9001, Six Sigma, TQM)
• Strong problem-solving, data analysis, and leadership skills
• Effective communication and collaboration across teams
• Ability to manage multiple quality assurance tasks in a fast-paced environment

The role ensures compliance, enhances quality, and fosters continuous improvement for long-term business success.