Release Manager

TITLE : Release and Deployment Manager

REPORTING TO (FUNCTIONAL) : Service Delivery Manager

GEOGRAPHICAL REPORTING LOCATION : Bangalore, India

WORKING LOCATION : Bangalore, India

Eurofins is looking for an experienced Release and Deployment Manager to implement efficient procedures for the distribution and installation of changes to IT systems across multiple release environments, and with providing IT service and initial business functional support. This position is responsible for the cross-technology domain release and deployment management, and to ensure full coordination of release activities.

The individual will be a cooperative team player working closely with the Service Delivery Manager and various other IT teams, for designing the rollout plans and all other release essentials, to effectively deliver releases as necessitated by the business.

MAIN ASSIGNMENTS:

• Perform release program activities and functions as an expert in Release and Deployment Management, following established Release and Deployment Management processes and policies.
• Act as a major liaison between Development team, Test team, Infrastructure teams and the other domain-specific resources, for assimilating the information, and to manage the schedules, communication and expectations in an appropriate manner.
• Provide early life support to the customers for a limited time period after rolling out to production, in order to ensure smooth transition to the Operations teams for production support.
• Act as the gatekeeper to the release and deployment process, ensuring consistency in policies and operational procedures, release, testing and production environment validation.
• Ensure that all the Release and Deployment Management process related documents are maintained and kept up to date.
• Prepare, plan and anticipate release program activities and involve in Infra related transversal topics and efficiently optimize costs.

OTHER ASSIGNMENTS :

• Operate at review level, consistently interacting with IT and line-of-business senior management.
• Work closely with other Release and Deployment Managers and act as a backup when necessary.
• Provide expertise input for continuous process improvement.

REQUIRED PROFILE:

• Minimum 8 years of professional IT industry experience with at least 2 to 3 years past working experience as a Release and Deployment Manager.
• Oversee a team of 6 members ensuring successful delivery.
• Conduct daily stand-up meetings to review progress, address blockers, and set priorities.
• Track team progress, provide feedback, and recognize achievements.
• Identify and resolve issues or escalate to higher management for support.
• Set and review team goals aligned with program objectives.
• Facilitate collaboration through meetings and channels for smooth deployment.
• Delegate tasks based on team strengths and resolve conflicts constructively.
• Assess workflows for improvements and implement changes.
• Deploy releases from Dev team into ITQA platform, facilitating QA testing.
• Design deployment templates, smoke, and sanity test templates.
• Manage UAT and staging deployments, obtain business signoffs, and plan maintenance activities.
• Candidate with good knowledge of SQL/ Data Query Language would have an advantage in the selection process.

PERFORMANCE APPRAISAL CRITERIA:

Eurofins has a strong focus on Performance Management system. This includes quarterly calibrations, half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be clearly communicated, documented during the first 30 days of your joining

PROGRAM OVERVIEW (EOL):

Eurofins OnLine (EOL) is a web-based application, allowing customers to manage their data online and to communicate easily with Eurofins laboratories. EOL helps Eurofins reduce lab transaction costs and improve customer satisfaction by providing higher quality services.

EOL addresses the following needs:

• Order registration (register samples to be sent for analyses)
• Show results (collect test results & certificates)
• Produce high value reporting (provide customised reports)

Consistent with Eurofins high growth rate and the ever-growing reliance of the business on electronic interfaces with customers, EOL is undergoing significant enhancements to support Mobile apps and B2B through the eCommerce program.