Ticketing & Reservation Professional

Key Responsibilities:

• Ticketing & Reservation Management:
  Handle customer inquiries and process ticket bookings for flights, trains, buses, or other travel services.
  Manage reservations, making changes, cancellations, and issuing tickets as needed.
• Customer Service:
  Provide exceptional customer service by answering queries related to schedules, routes, availability, and fares.
  Assist customers with any issues or concerns before, during, and after their travel experience.
• Sales Support:
  Promote special deals, packages, and travel offers to customers.
  Cross-sell and up-sell travel services, including additional luggage, seat upgrades, insurance, etc.
• Payment Processing:
  Accurately process payments for tickets and reservations, handling cash, credit card, or online transactions.
  Issue receipts and process refunds when necessary.
• System Maintenance:
  Use the companys reservation software to input and track bookings, ensuring all records are up-to-date.
• need 2 yrs minimum experience staff with knowledge of Amadeus GDS.
• GDS N Fare Knowledge
• English Speaking With Good Skill