IT System Administrator (3-7 yrs)

Position : IT System Administrator

Location : Gurugram, India

Education Degree : Minimum BS/BE degree in area of CS, EE and related fields.

Language skills : Good communications skills in English (both written and spoken)

Job Description :

IT Administrator's work scope includes :

- Maintain laptop, printers, switches, routers, networking and associated IT equipment in local/remote offices.

- Maintain ITIL-based service desktop for incidents, service tickets, changes, issues etc.

- Support international colleagues on computer (Windows and Mac)/server issues and application issues.

- Daily administration and maintenance of application servers, domain controllers, database, network, virtualization and associated IT infrastructure.

- Monitor, review and analyze logs/reports of system performance, network performance, data transfer history.

- Prepare system upgrade plan, information security enhancement plan, etc.

- Coordinate with vendors for equipment/software/service purchasing, troubleshooting and maintenance.

- Maintain and evolve all IT related documents.

- Develop reports for IT systems with IT infrastructure involved.

- Promote innovative IT technology solution to support business process efficiency.

Qualifications/Requirements :

- 3-5 years working experience as system administrator and IT support in multi-national organizations.

- Excellent communication skills in English. Can handle daily English communication with foreign colleagues and vendors through mail and phone calls

- Solid technical writing, presentation skills

- Ability to Work on US Eastern time and flexible on work timing

- Responsive and proactive on IT requests

- Hands-on experience in cloud computing (AWS/Azure), Microsoft 365, Windows/Linux Server administration such as AD, Group Policy, etc.

- Familiar with on-prem IT infrastructure including firewall, VPN/ZTNA, virtualization, storage, etc.

- Experience in network/system monitoring, log mgmt., patch mgmt. and troubleshooting complex enterprise level issues and outages, etc.

- Knowledge of ITIL based process and management, information security, IT compliance frameworks and best practices

- Experience in implementing Information Security related tools/solutions, including MFA, MDM, DLP, EDR, encryption, etc. is a plus

- Self-motivated, quick leaner, open-minded on IT related knowledge and willing to adapt changes, strong sense of urgency and problem-solving skills

- Experience in ISO 27001 ISMS implementation is a plus

- ITIL Foundation certificate, CCNA/MCSE engineers are preferred