Tele Caller

Role & responsibilities

• To connect existing customers from the expired pool and those about to expire to inform them about refinancing or closure using a predefined script.
• To answer customer inquiries about products or the company related to refinancing and closure.
• To enquire about customer requirements for refinancing effectively.
• To enter customer information accurately into the database.
• To process data and transactions efficiently using defined tools.
• To directly connect with field sales and the collection team as and when required.
• To maintain records of calls, sales notes, remark, or other useful information.

To achieve sales targets and ensure closure of expired cases as per assigned hub or data.