Tele Caller

JD for Demand Profile

Tele-caller Responsibilities:

• Studying the details of each offering and remaining abreast of updates to these offerings.

• Obtaining and updating lists of individuals' contact details.

• Calling active and budding clients to encourage the purchase of items.

• Addressing clients' uncertainties, grievances, and suggestions on time.

• Noting important details of each conversation.

• Attending regular team meetings to clarify progress and performance-related expectations.

• Conducting each of your functions with the utmost respect, regardless of others' dispositions.

• Creating a positive onboarding experience for new clients

• Creating existing and potential customers to persuade them to purchase company products and

services

• Responding to clients inquires in a timely and professional manner

• Exceedingly daily, weekly and monthly targets with respect to value and volume

• Building strong relationship with the old and existing customers

• Ask questions to understand customer requirements and close sales

• Daily calling is required for at least 100-120 calls per day with minimum talk time of 2 hours

• At least 60% of conversion/ ordering doctors from allocated data

• Increase average value of existing ordering 20% on every month

Tele-caller Requirements:

• High school diploma or equivalent.

• Prior 2-3years of experience as a tele-caller or similar.

• Completion of a sales-related training program is preferred.

• Computer literate.

• Exposure to diverse viewpoints, cultural norms, and experiences.

• Superb verbal communication.

• Ability to switch your communication style on a whim.

• Superb interpersonal, research, and record-keeping skills.

• Capacity to receive critique without internalizing it.