Customer Success Manager

• Provide customer-centric Onboarding Experience for our new customers.
• Communicating with the Account Executives (Sales) to ensure customer s journey is seamless
• Monitor health and proactively reach out to accounts based on triggers.
• Mitigate churn through creative solutions and proactive probing to understand needs
• Conduct renewal conversations with accounts at risk.

Skills:

• Strong oral and written communication skills.
• Consultative approach when speaking with customers.
• Deep customer empathy.
• Customer experience champion and voice of the customer
• Ability to have difficult conversations with customers.
• Understanding of competitive landscape.
• B2B experience a plus.

Requirements:

• Needs experience in Google Suite Applications. (Docs, Sheets, Slides, Hangouts, etc.)
• Understanding of SaaS industry knowledge.
• Knowledge of Salesforce CRM a plus.
• Experience with LogMeIn123 Rescue and Ring Central are a plus.
• Tech savvy a plus.