Customer Success Associate

• Minimum 1 year of experience in key customer success/account management role.
• Proven experience in SaaS account management in a B2B environment.
• Strong understanding of SaaS products, services, and industry trends.
• Ability to build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Proven experiece of upselling, cross selling and renewals.
• Strong communication, negotiation, presentation and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office and CRM software.

Role Overview

We are searching for communicative candidates who are proactive and passionate about our products and the clients we serve. Customer Success Associate will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client.

As a Customer Success Associate, you will be responsible for managing and growing the companys relationships with clients. You will be the primary point of contact for these clients and will be responsible for developing and executing account strategies to drive growth and achieve revenue targets.

To be successful as a Customer Success Associate, you should be able to analyze data and sales statistics and improve business and marketing strategies. Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services provided.

Responsibilities

In 1 Month you will:

In 3 Months you will:

In 6 Months you will: