Senior Engineer - RAN BO

About this opportunity:
We are now looking for a Backoffice RAN Engineer having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks deliveries in Managed Services Operations.

What you will do
Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.
Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.
Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc.
Lead the team able to handle the customer calls emergency bridges ensure prompt escalation to the Management whenever deemed applicable.
Handle governance calls prepare all type of network reports PPTs to present to the customer.
To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism, and high energy.
Tools Used: - Winfiol, OSS, ENM, Ticketing Tool, Other Event/Incident Management tool Authorized 3PP tools as per project requirement.
Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
To prioritize faults to meet SLA/WLA.

You will bring
Must have sound knowledge of RNC/BSC/RBS and Fronthaul TX equipment s like SIU/Routers.
Should possess knowledge of RAN 2G/3G/4G/5G Network KPI s and able to promptly analyze, report and resolve issues.
Real time Critical TT handling for customer Complaint related issue.
Give End to End support for any RAN and Network related issue
To monitor the system alarm and escalate every case like BSC hardware fault
Transmission fault as per escalation matrices and perform the necessary steps as per process.
To analyze Health Checkup, Fallback report for each RNC and BSC as part of preventive Maintenance and taking the corrective action to resolve any fault found on daily basis.
Telecommunications knowledge e.g. GSM, WCDMA, LTE technologies, traffic concepts, handover concepts, signaling and product functional demands.
General understanding call flows, channel concepts, Cell site related issues, broad knowledge of Linux/Unix operating system is essential.
Ericsson/Huawei/Nokia Integration experience
Must have understanding of Core/IP architecture and functionality of connected nodes and able to co-relate faults which are affecting Access network.
Having on-hands experience in RAN nodes.
Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/or equivalent.
Years of experience: 6-14 years