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89 Equifax Jobs
End User Support Technician - Intermediate
1-4 years
Pune
1 vacancy
End User Support Technician - Intermediate
Equifax
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assist with all end user computing security activities
- Troubleshooting End User issues and supporting customers across all India sites.
- Technical site lead and point of contact for all escalation while providing technical support to India sites as and when required.
- Manage the IT needs of the end user environment on site, including laptops, MacBooks, back-office servers, Desk and softphone telephony
- Build excellent working relations with your internal VIP customers, acting as an ambassador for End User Computing Services and IT
- Responsible for new starters and leavers (hardware and software)
- Replacements and upgrades of users equipment (Mobile Laptop)
- Printer management including software installs and hardware troubleshooting
- User account management, including active directory and group membership
- Optimise the support arrangements with existing and new service providers to ensure the technology support continues to meet business needs.
- Mentoring junior and intermediate staff
- Apple Macbook support
- Ordering IT equipment from 3rd party vendors
- Responsible for keeping Asset management up to date and accurate.
- Creating documentation for End users and other members of the team for all processes that we manage.
- Liaise with external/3rd party providers for services and products
- Adhere to and uphold defined security standards by proactively vulnerability scans and follow aspects of security
- Building of laptops with SCCM build system and Jamf
- Support meetings, office townhall and other events.
- 3rd party Vendor support
- 1-2 years experience with performing a role within an IT environment
- 1-2 years experience with Active Directory
- 1-2 years of experience with administering Windows Server Environments
- 1-2 years of experience with desktop support for end users (Windows 10/11)
- 1-2 years exposure to G Suite
- 1-2 years of mobility device and MDM experience
- 1-2 years of enterprise wireless support (Cisco, Aruba) ; both would be a plus
- 1-3 years experience of multiple varied technology in a support related role
- 1-4 years customer facing experience in a support related capacity
- Evidence of desktop and net
- Working support roles
- Lead delivery of new technology projects by acting as a pilot and delivering support
- models that ensure that technology tools meet business needs.
- Essential understanding of WAN/LAN/DNS/Windows/Remote access/security technologies Support of other UKI sites may be required
- Experience in using SCCM remote support tools
- Experience in working on ticketing tools like ServiceNow
- Hands on experience with hardware part replacements
- Should be having a basic knowledge in networking tools
- Self-starter that identifies/responds to priority shifts with minimal supervision
- Cloud Certification
Employment Type: Full Time, Permanent
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