Client Services Associate Manager

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Job Description:

About the job:

The Client Services Associate Manager will manage a team of Project Managers and Associate Project Managers working on the coordination and execution of eDiscovery Projects

This role is part of the Client Services Team serving North America clients from other geographies

Successful candidates will have relevant experience in team management and service delivery in eDiscovery, as well as a proven history of managing high-performing eDiscovery teams that drive client service delivery execution in a fast-paced environment

Key Responsibilities

Standardize best practices around data management, processing, and analysis related to the eDiscovery process

Lead a team and oversee day-to-day client requests and team activity

Identify and implement procedural changes for improved workflow, quality, and process improvements to maximize system resources and efficiencies

Provide technical leadership to the group and drive innovative solutions for custom client asks

Frequently interact with clients, client services directors and other senior individual contributors across the organization, and mentor members to be subject matter experts

Assess teams bandwidth and allocate projects/resources as needed to drive team utilization and targets

Oversee, train, and coordinate the teams day-to-day tasks as a senior point of contact to accomplish tasks within client deadlines

Ensure company goals and objectives are being met by each employee, provide constructive feedback, and assist with performance evaluation and check-ins

Discover training needs for team members and provide regular coaching and mentoring

Recognize and celebrate accomplishments and exceptional performance

Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort

Plan project coverage with available PM groups and coordinate project coverage during leaves/holidays

Assist with process-related questions and departmental collaboration

Approve SAP time entries and ensure team utilization targets are within compliance

Ensure invoices are aligned to respective PM groups and make invoice reviews accurate

Required Qualifications:

At least 7 years of experience in eDiscovery and experience with managing teams

Good knowledge of the Information Governance Reference Model (IGRM) and eDiscovery Reference Model (EDRM)

Excellent communication skills, with the ability to present analysis and complex concepts to multiple audiences

Excellent leadership and managerial skills

Ability to work in US hours 6 PM 3 AM IST (or) 8 PM 5 AM IST

Skilled at building positive relationships with clients, especially at the executive level

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiqs policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individuals race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law

Epiqs policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction

In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities

If you need assistance or an accommodation during the application process because of a disability, it is available upon request

Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request

Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records