HR Service Delivery Associate

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Summary:

An exciting opportunity has emerged at Epiq due to the maturity and evolution of our human resources shared services model

As a HR Service Delivery Associate, you will come with an experience of 1-2 years and will be required to provide exceptional customer services as the first point of contact for Human Resources support of associates, management, external clients and HR internal teams

This includes evaluating and analyzing the request or concern, quickly interpreting the situation, determining the appropriate resolution or escalation, and communicating the resolution to the Lead, consistent with Service Level Agreements (SLAs) core responsibilities

In this role, you are required to process transactions and requests for onboarding, internal movement, offboarding and document management

Roles And Responsibilities

Working on case management resolving Tier 1 and Tier 2 HR queries from employees and stakeholders

Maintain HR system (Workday & SAP) with accurate and updated information

Learning and executing HR processes across the Hire to Retire domains within the Team

Communicate and distribute processes and other relevant documentation to employees needed to resolve the query/ issue

Adhere to agreed KRAs and customer service standards

Education Background

Master’s in business administration,

Post graduate diploma in Business Management,

Completion of internship preferably in Human Resources

Technical Skills

Understanding of Human Resources flow Hire to Retire

Understanding/Knowledge of the HR Subject

Understanding/Knowledge of a HR tool HRIS (SAP, Success factors, Workday, any inhouse tool, etc,)

Soft Skills

Good communication skills Articulation and comprehension

understanding of the language as it will demand to interact with global employees

Basic understanding or knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)

attention to detail and ability to work towards deadlines

Proficiency Level

Communication Practioner Level Ability to understand the concept, articulate and comprehend

Confidentiality and Adaptability Beginner level Able to understand the data, criticality and complexity around it

Database Management Fundamental Awareness Able to understand the need of data, knowledge of maintaining it at the right place and executing as required

Coordination Beginner level Understanding the basic concept of connecting with multiple resources/activities together and executing the same

General AdministrationBeginner LevelPerform basic office support functions such as operating HR process timekeeping, records management, tool management

Understanding and making decisions and executing them as per the guidelines

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law

Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction

In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities

If you need assistance or an accommodation during the application process because of a disability, it is available upon request

Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request

Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records