Epiq - Manager - Client Services (7-10 yrs)

Job Description:

About the job:

- The Client Services Manager will manage a team of Project Managers and Associate Project Managers working on the coordination and execution of eDiscovery Projects.

- This role is part of the Client Services Team serving North America clients from other geographies.

- Successful candidates will have relevant experience in team management and service delivery in eDiscovery, as well as a proven history of managing high-performing eDiscovery teams that drive client service delivery execution in a fast-paced environment.

Key Responsibilities:

- Standardize best practices around data management, processing, and analysis related to the eDiscovery process.

- Lead a team and oversee day-to-day client requests and team activity.

- Identify and implement procedural changes for improved workflow, quality, and process improvements to maximize system resources and efficiencies.

- Provide technical leadership to the group and drive innovative solutions for custom client asks.

- Frequently interact with clients, client services directors and other senior individual contributors across the organization, and mentor members to be subject matter experts.

- Assess team's bandwidth and allocate projects/resources as needed to drive team utilization and targets.

- Oversee, train, and coordinate the team's day-to-day tasks as a senior point of contact to accomplish tasks within client deadlines.

- Ensure company goals and objectives are being met by each employee, provide constructive feedback, and assist with performance evaluation and check-ins.

- Discover training needs for team members and provide regular coaching and mentoring.

- Recognize and celebrate accomplishments and exceptional performance.

- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.

- Plan project coverage with available PM groups and coordinate project coverage during leaves/holidays.

- Assist with process-related questions and departmental collaboration.

- Approve SAP time entries and ensure team utilization targets are within compliance.

- Ensure invoices are aligned to respective PM groups and make invoice reviews accurate.

Required Qualifications:

- Must have 7 years of experience in eDiscovery and experience with managing teams.

- Good knowledge of the Information Governance Reference Model (IGRM) and eDiscovery Reference Model (EDRM).

- Excellent communication skills, with the ability to present analysis and complex concepts to multiple audiences.

- Excellent leadership and managerial skills.

- Ability to work in US hours 6 PM - 3 AM IST (or) 8 PM - 5 AM IST.

- Skilled at building positive relationships with clients, especially at the executive level.