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79 English Language Jobs in Bangalore / Bengaluru

Learning Operations Associate

Accenture Solutions Pvt Ltd

3.8

based on 56.5k Reviews

1-3 years

₹ 2.5 - 5.556L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

Learning Operations Associate

Accenture

posted 9d ago

Job Role Insights

Key skills for the job

Customer Service Project Management Servicenow Operations Management SAP SuccessFactors Export Documentation

+ 6 more

Job Description

Skill required: Talent Development - Learning Delivery Operations

Designation: Learning Operations Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? This role provides client services for Learning Administration to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information to client/systems responding to changes (via e-mail / telephone) so as to maintain a current visible Learning records for the client. Talent Development processIn Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability.

What are we looking for?

Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.

Resilient and able to work under pressure

Organization & prioritisation skills to deliver as per deadlines

Attention to detail & quality driven- in communications and all system transactions

Demonstrate high levels of confidentiality

Team Work & collaboration

Multi-cultural awareness

Flexibile to work in Shifts

Knowledge of Learning Processes.

Strong command on written and verbal English language

Knowledge of MS Office/Excel Skills would be a plus

Knowledge of Successfactors would be a plus

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Read, understand and analyze client process as per the business rules.

Execute full range of the process accurately and timely as a hands on processor.

Escalate issues and seek advice when faced with complex issues/problems.

Follow Work Instructions while processing

Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.

Participate in client conference calls, where required and manage appropriate documentation.

Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Always demonstrate the highest level of customer service.

Pay close attention to detail and follow through to resolve any outstanding issues.

Goes beyond immediate requests and activities to ensure both own and related tasks are completed.

Update client applications accurately and quickly in accordance with the appropriate User Guides.

Ensure assigned tasks are completed accurately in timely fashion.

Ensure and maintain the security and confidentiality of client data.

Activley Participate in team activities & Organizational initiatives

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

Prepare for Accenture Operations Associate roles with real interview advice

What people at Accenture are saying

3.7

Rating based on 103 Operations Associate reviews

Anonymous · Customer Success, Service & Operations in New Delhi

Likes

It has a job security as well as to upgrade our skills

Skill development - Good

+3 more

Dislikes

Here we cannot manage our work life balance as well as we do not get promotions on time. And the package is very low.

Salary - Poor

+2 more

Read 103 Operations Associate reviews

Operations Associate salary at Accenture

reported by 711 employees

Unlock

₹1.5 L/yr - ₹7.6 L/yr

16% more than the average Operations Associate Salary in India

View more details

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79 English Language Jobs in Bangalore / Bengaluru

Learning Operations Associate

Accenture Solutions Pvt Ltd

Job Role Insights

Job Description

Accenture Interview Questions & Tips

What people at Accenture are saying

3.7

Rating based on 103 Operations Associate reviews

Operations Associate salary at Accenture

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79 English Language Jobs in Bangalore / Bengaluru

Learning Operations Associate

Job Role Insights

Job Description

Accenture Interview Questions & Tips

What people at Accenture are saying

3.7 Rating based on 103 Operations Associate reviews

Operations Associate salary at Accenture

Compare Accenture with

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Skill Jobs by Locations

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Recently Viewed

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3.7

Rating based on 103 Operations Associate reviews